We work 24 hours a day, 7 days a week, every week of the year to deliver what our customers have asked for.
We’ve improved safety, training, and cyber security, all with the aim of ensuring our service is always online. To keep our service reliable, we’re continually investing in our network and preparing our people to make sure we’re always ready for bad weather events and unexpected incidents.
We’ve improved the equipment and technology we use and will continue to do so. For example, we’ve introduced new robot technology called CISBOT to repair leaks without digging up roads. As a result, interruptions to customers’ supplies have fallen by 21% over the last five years.
We’ve balanced this investment with improved operational efficiency, to help us meet our customers’ pricing requirements. The use of CISBOT alone has reduced costs by £4.4m.
During RIIO-GD1 we returned £145m to customers, as a one-off contribution to help to keep customer costs down. By the end of RIIO-GD1, we expect to have reduced customer bills by 8%.