Get involved

We’re keen to hear your views on our future plans.

Join our online customer panel

We’d like to invite customers and small businesses to join our new customer panel. You’ll be able to share your thoughts with us to help improve our services while earning points along the way to redeem for Amazon vouchers. 

The panel is run by Impact, an independent market research company so all your feedback will be anonymised before being passed to us. To join, you simply need to complete a short recruitment survey and then a very short (and easy) knowledge ‘test’.

Take part in our survey.

We’re looking for your views on the following ideas:

  • Making life easier for customers by offering more convenient and tailored communications
  • Building up skills in local communities with young people and disadvantaged groups
  • Referral network for vulnerable customers to access additional services
  • Delivering greener, lower cost gases by creating biomethane collection hubs
  • Enabling decarbonisation by broadening the band of industrial standards
  • Proving the case to allow more green gas on the network
  • Developing smarter networks and the use of new technology
  • Designing and running new system projects in frontier towns
  • Alternative heating or cooking options in high rise buildings
  • Additional investment to improve how we manage the impact of environmental changes on network reliability
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