We’re creating our future business plans in preparation for our next regulatory price control starting in 2021. The Customer Engagement Group (CEG) has been set up to challenge us as we shape these plans.
The group is chaired by Maxine Frerk, who brings with her a wealth of experience from her 15 years at Ofgem. Most recently, Maxine was a member of Ofgem’s executive board, responsible for all aspects of regulation of the gas and electricity distribution networks.
To reflect the different needs and perspectives of local stakeholders in both our network areas, we’ve also appointed a deputy chair for each region.
Find out about the latest updates from CEG Chair, Maxine Frerk
Maxine is the Chair of our CEG group and is an experienced regulatory and consumer expert in the energy sector.
Claire is our Deputy Chair in the south of England and a professional researcher and policy analyst
Lucy is the Deputy Chair in Scotland and has a career in the Scottish voluntary sector spanning 25 years.
Our chairs are joined by a range of stakeholder experts from across Scotland and the south of England, reflecting specialisms such as customer research, business users, future consumers and vulnerable customers. Together, the group will ensure that we capture and act on the views of a range of customer and stakeholder groups in developing our future business plans.
Jamie is a member of our CEG and works as a Energy Policy Manager at Citizens Advice Scotland.
Ben is a member of our CEG and a specialist in public consultation and research for utilities and regulators.
Joel is a member of our CEG and a senior Policy Researcher in Citizens Advice’s Energy Networks and Systems team.
Laura is a member of our CEG and a UKERC-funded PhD student at the Environmental Change Institute at Oxford University.
Ian is a member of our CEG and is Head of Technical Services at IGEM and Director of the Gas Industry Safety Group.
Ragne is a member of our CEG and is Principal Knowledge Exchange Fellow at the Centre for Energy Policy, University of Strathclyde.
Mike is a member of our CEG and Director of Avocado, Charlwood and active member of the Federation of Small Businesses.
Rosie is a member of our CEG and the Founder of Mentone Energy Consultancy.
Eddie is a member of our CEG and is a Director at Lafferty Associates
Syed is a member of our CEG and is Director of Energy for London, an independent think tank
David is a member of our customer engagement group and Asset and Regulation Director, South East Water
Shona is a member of our customer engagement group and works at Resource Efficient Solutions
Norman is a member of our CEG and is Director of Energy Action Scotland (ENA)
Ben is a member of the CEG and Programme Coordinator, LSx