CEG Progress Reports

Maxine Frerk, Chair Customer Engagement Group for SGN, gives us an update on the CEG’s progress. ” We’ve been really impressed with the amount of consumer and stakeholder engagement that SGN has managed to do in a very short period over the summer. Moreover this engagement has really shaped certain aspects of the plan – such as the support to be provided to vulnerable customers.” The SGN Consumer Engagement Group has now had a chance
Maxine Frerk, Chair Customer Engagement Group for SGN, gives us an update on the CEG’s progress. ” At the start of July, SGN had to provide a full draft of their Business Plan to the Ofgem Customer Challenge Group (CCG). The SGN CEG had access to review an early version of it and to provide some initial reactions which SGN took on board in finalising their submission. Since then we have carried out a thorough
Maxine Frerk, Chair Customer Engagement Group for SGN, gives us an update on the CEG’s progress. “We’re pleased to say we’ve now completed, what we described in our initial planning document, as ‘phase two’ of our work.Since January we’ve been discussing with SGN its overall business plan for the next price control period (2021 to 2026) and to assist our work, the company has shared its working documents for all relevant business areas. These documents
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