A plan for our shared future

We are proud to deliver an essential public service and we recognise this comes with important responsibilities – to our customers, our communities and the environment as we drive for net-zero by 2045.

RIIO-GD2 is the agreement we’ll make with Ofgem about what we’ll deliver for customers from 2021 until 2026.

We’ve listened extensively to our customers and stakeholders to create our plan; with 23,000 high quality, individual engagements and more than one million people reached online.

Our plan is rigorous, ambitious and deeply aligned to customer and stakeholder needs. We understand their priorities and preferences and we are confident we will be delivering extra value for our customers

View our Business Plan

Customers told us they have seven priorities and our RIIO-GD2 plan is built on these priorities, brought to life in three strong customer commitments that run throughout our plan and underpin all our proposals.

We will make a positive impact on society,
by supporting vulnerable communities and providing excellent service.
We will deliver a safe and efficient service
by acting safely, keeping the gas flowing and keeping costs down.
We will build a shared net-zero future
by accelerating decarbonised energy solutions and minimising our environmental impact.
SGN Commitments

Our business plan

SGN is proud to publish its Business Plan as submitted to Ofgem on 9 December 2019. We have listened and responded to customers and stakeholders at every stage in the development of our future business plans and we’re still listening. If you would like to discuss any of our proposals please contact us at GD2@sgn.co.uk.

On 9 July Ofgem published their Draft Determination in the form of a consultation, this was in response to our Business Plan submitted in December 2019. We submitted our response on 4 September and you can view our Executive Summary here.

Supporting appendices and documents

Supporting documents

In the interest of transparency and in order to facilitate stakeholder engagement we have made our Business Plan available on our website. No information has been redacted from our business plan. We have also published appendices to the plan, business plan data templates and some supporting documents.

We have not published the cost benefit analysis (CBAs) or engineering justification papers (EJPs) as the information is summarised within the plan and the appendices. These documents are available on request. Certain information contained in our published documents has been redacted, please see our Redaction Statement for more information.

If you require any further information about the Business Plan or any supporting documentation referenced, please email GD2@sgn.co.uk.

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